While many of our customers like to visit the nursery in person to browse our well stocked plant centre, and perhaps visit the garden, many more prefer to buy their plants through our mail order service.
Whether you buy our plants through mail order or in person at the nursery, the size, price and quality remains the same; we do not send out smaller sized plants, plugs or bare-rooted plants specifically for mail order.
We make every effort to send out plants as promptly as possible, but we do not regard ourselves as the plant world equivalent of a ‘fast food outlet’. Plants are a longer term investment for our customers and so priority is given to supplying correctly named, properly prepared plants that will perform well once planted.
All our plants are checked three times to ensure we are happy with the quality we are going to send;
Ross, our nursery manager, first collates and then hand picks all the orders from our growing fields which are then assembled in readiness for the next stage.
The plants are then prepared by our experienced team, which will often include cutting back where necessary, partly so that the plants can travel securely, but also to encourage healthy new growth once planted out in their new homes.
Packing takes place by another team on the same day as orders are dispatched so plants are inside the boxes for as short a time as practical, although the plants will actually remain happy within the boxes for some time if necessary. We prefer to use the traditional method of newspaper and cardboard for packing our plants which we feel is not only more environmentally friendly than using plastics, but also better for the plants as they can breathe more easily while in transit. As plants are often packed sideways some compost can come loose during transit. This causes no actual harm to the plants. Simply place the soil back in the pots and water if you will not be planting for a few days.
Shipping is mostly by next day courier once dispatched for mainland England and Wales. APC, our courier, were awarded the UK`s 2013 best overnight parcel network by the National Courier association. Larger orders can be sent on Danish trolleys via our specialist horticultural courier.